Hostware® offers you affordable Dedicated Servers equipped with powerful hardware, reliable bandwidth, convenient self-managed tools, and responsive customer service.
The Hostware® dedicated server system boasts a 24/7 customer service support ticketing system. We are here for you. Please note how our support system works. We show you what is included for free and what you pay for on a per hour basis. You receive 3 free trouble working hours per new dedicated server purchase. Each additional hour is $20.
Hostware® already offers this level by default for each new dedicated server, and this level includes this important features:
You receive 3 free support hours per new dedicated server purchase. Each additional hour is $20.
- Hardware replacement guaranteed.
- Network uptime guaranteed.
- Hardware troubleshooting.
- Network troubleshooting.
- New IP's installation.
- Apache troubleshooting.
- E-mail troubleshooting.
- FTP troubleshooting.
- MySQL troubleshooting.
- Control panel troubleshooting.
- IIS troubleshooting.
- DNS troubleshooting.
- MS SQL troubleshooting.
- 24/7 customer service through our ticketing system for any issues above.
Standard managed support level
Hostware® offers this level of management for only $100 monthly.
In addition to the unmanaged features you will be supported with this extra features.
- Scheduled updates for all programs installed and compatible with system.
- Scheduled searching for viruses and spyware.
- Scheduled updates for security programs installed and compatible with system.
- Installing custom programs according to our client's needs. (not includes software licenses)
- Fixing system operational services problems in case of some processes stopped working.
- Manage backup operation on an external storage device based on the FTP space offered with server.
Enterprise managed support level
Hostware® offers this level of management for only $150 monthly.
In addition to the standard managed level features you will be supported with this extra features.
- Scheduled penetration testing every three months.
- Full managerial process including installation process and moving to the new server.
- Special cooperation through one of our account managers to handle unexpected problems.
- Handling all kinds of incoming tickets.
Note: we are not responsible for any security holes or problems in the client' websites code or any third party applications, which are not from well known international providers.